Definitions:

Created: The number of SRs created between the start and end date.

Closed: The number of SRs that are closed that were created between the start and end date.

Open: The number of SRs that are currently open that were created between the start and end date.

Avg. Days Open (For Open SRs): For all SRs that were created between the start and end date and are currently open, the average number of days they have been open.

Avg. Days to Close: For all SRs that were created between the start and end date and are closed, the average number of days between the date created and date closed.

% Satisfied: The satisfaction rate for SRs that were created between the start and end date and are closed (Note: not every closed SR receives an email, they are randomly sent by the system).

Community Council: Nonprofit voluntary organizations that weigh in on city matters, but exist separately from the city government and follow different rules. Each neighborhood council has defined its own border which, in some cases, are not in agreement with other contiguous neighborhood boundaries resulting in areas of overlap within the layer. The City of Cincinnati does not intervene or mediate on these boundary discrepancies.

SNA (Statistical Neighborhood Approximations) Neighborhoods: Cincinnati neighborhoods based on the US Census Data and American Community Survey five-year estimates. The boundaries are redrawn every ten years following the Census.