The City is currently working to improve the accuracy of our Citizen Service Request data. The CSR dashboard below accurately reflects 'Closed' service requests, but in certain instances requests that have been completed may still be listed as 'Open'.
How to use this dashboard
The Citizen Service Request dashboard shows services requested by the community for the past three years in the City of Cincinnati. The dashboard can be filtered by:
1. City neighborhoods, including Statistical Neighborhood Approximation and Community Council boundary options.
2. City Department assigned through the City's Customer Service Center.
3. Request Type assigned through the Fix It Cincy! Mobile App, the customer service request online portal, and the hotline (311 or 513-765-1212).
4. Open vs Closed service requests.
By default, only data for the past six months is shown. To view data for the past three years, including year-over-year comparisons, navigate to and select the ‘Historic - Past 3 Years’ tab at the top left-hand side of the dashboard.
About this data
Citizen Service Requests (CSR) give Cincinnati residents the opportunity to submit service request for concerns like potholes, tall grass and missed trash pick-up. Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments, including Transportation & Engineering, Buildings & Inspections, Health and Public Services. Once the department's work on the service request ticket is completed and the request is marked as "closed," customers receive an email notification that the work has been completed, followed by a link to an optional customer service feedback survey.
The data visualization shows how long customer service requests have been open, by location, service request type, and department work group. Satisfaction feedback on closed CSR tickets is available HERE.