Citizen Service Request (CSR) gives Cincinnati residents the opportunity to submit service request for concerns like potholes, tall grass and missed trash pick-up. Using the Fix It Cincy! Mobile App, the CSR online portal and the hotline (513-591-6000), citizens can submit Citizen Service Requests (CSR) for pothole repairs. The Department of Public Services (DPS) is responsible for repairing potholes on Cincinnati streets.