Citizen Service Requests (CSR) give Cincinnati residents the opportunity to submit service request for concerns like potholes, tall grass and missed trash pick-up. Using the Fix It Cincy! Mobile App, the customer service request online portal and the hotline (513-591-6000), citizen service requests are routed directly to City departments, including Transportation & Engineering, Buildings & Inspections, Health and Public Services. Once the department's work on the service request ticket is completed and the request is marked as "closed," customers receive an email notification that the work has been completed, followed by a link to an optional customer service feedback survey.
The data visualization shows how long customer service requests have been open, by location, service request type, and department work group. Satisfaction feedback on closed CSR tickets is available HERE.