The Emergency Communications Center (ECC) is a civilian led 911 emergency call center that provides call talking and dispatch support to both Cincinnati Police and Fire departments. ECC's primary responsibility is to answer and dispatch any calls related to public safety.  
The ECC measures its performance using National Emergency Number Association (NENA) and the Association of Public Safety Communication Officials (APCO) standards; these are organizations that set national standards for 911 call performance and customer service. 
Smart911 is an emergency communications tool that that provides 9-1-1 call takers and first responders with additional critical information about participating residents. Through Smart911, residents can create a secure “Safety Profile” that will automatically display to emergency call takers immediately upon placing a 9-1-1 call. When a call comes in, a call taker will see a user’s Safety Profile as well as a Facility Profile about their current location. More information on Smart911 is available here